I bought two bikes and one arrives exactly like FedEx date for but the other one was delivered today 02/13/24 and the starter it's broken, how can I get help to fix that broken piece? Thank you guys :'(
Thank you for reaching us when you need assistance.
This kind of situation may be caused by violent transportation. We are taking actions to improve item packaging to avoid this kind of situation.
We'll send you another new repalcement asap, please kindly offer inquired info below:
Please help to provide the frame number and it usually starts with SU(locates on front fork), so that we can confirm the E-Bike version and ensure parts are sent correctly;
Note: Please remember to keep your bike frame number.
If your bike gets lost, you can use the frame number to ask the police to help you find it.
We are truly sorry for the inconvenience and hope to offer you better services.
Look forward to your reply!