Brake pads are easy to exchange out and work like a charm.
They had great customer service and support but i still have not received my item yet very friendly and helpful people thanks again
I misplaced our charger- reached out for a new one- super responsive and helpful to be sure I got the right one!
Battery is good the only complaint I have is it took over a month to get it other then that I love the bike
Good value and overall super happy with the ebike. It arrived in as described shape and took an hour and a half to assemble. Keeps up with the neighbors ebike that cost several hundred dollars more on easy to ride trails but his bike is faster going uphill and on the street. Very happy with overall quality ofthe H3 but am replacing the seat.
There was no instructions in this box to put this bike together. I had to figure it out myself. How hot is it to put a simple booklet in there?
Thank you for your feedback and sorry for the inconvenience!
To reduce paper waste and ensure customers always have the most up-to-date information, we provide the user manual in digital format. There’s a QR code on the outer box that links directly to the assembly guide, and you can also find it on our official website under the “User Manual” section.
If you need the link again, feel free to let us know — we're always here to help!
Bike so far is great. This ebike and others I've rode need better gearing at higher speeds. I would recommend this bike to others.
I'm putting myself threw it ,working on the bike can't seem to figured out the problem so I'm still trying to get it right .
Great packaging protected the bikes and they arrived in perfect condition. All the parts fit well together. Arrived fully charged and road the bike immediately after assembly. Very sturdy and powerful. Easy to operate and derailleur shifts smoothly.
Nothing wrong with this bike. . Its my first E-bike so I'm still getting used to it. . but I like it. Highly recommend this bike
Great more voltage I'm happy with a second battery now for my control switch waiting on that hopefully it will resolve my problem.
Iv has my Sohamo M3 fat tire mountain bike for 5 weeks and I really enjoyed it. It was reasonably priced. And looks great. I got a lot of good compliments on it and it got me to and from work with no problems. . I really. Liked this E-bike it was such a great bike . I got 3 of my friends to buy one for them selves.and they are happy with there's. We would ride every where. Had a lot of fun. But. Don't ride on mud. Avoid mud. . When riding an m3 mountain bike. . .
. . . I took it every where. And I thought I'd have it for a long time. However. I found out that this bike can not ride through mud. . A small puddle of water next to a road. Will destroy the bike. .. the fat tire catches the mud and clogs the the mud flaps. ( Ironically )
Then the mud oozes into the gears and chain and then the motor never works again. . Even after cleaning out the gears. The bike only makes a humming sound. The bike no longer works. . . I really liked this bike a lot. . I don't know what to do. . . Iv only had it 5 weeks but you only get 30 days to return. . . . . If I can figure out a way to repair the motor I'll give five stars. Review.
I just came back from a bike trail and did 20 miles on my first ride and still had 3 battery bars left. Great bang for your buck.
It's a good bike. I like it. Had mine about a week. No problems so far. .
I had an issue with one of the wires coming unsoldered from the ignition switch but was fixed and now am enjoying this bike. Very well built and quality material.
I am very pleased with my purchase from Soham. The customer service has been great and the product is a great bang for your buck
The logistics not only it was late but didn't get anyone to sign it ,they just dropped it and go ,I did make it clear to hand it to me ,you guys should see trough that ,because if it was taken it would have been a problem
Thank you for your feedback! We're so glad you love the bike! 😊 We sincerely apologize for the delivery experience. We'll report this to the shipping carrier to ensure better handling in the future. If you ever have any concerns, please feel free to reach out to us.