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Shipping FAQ

Do you charge taxes or shipping fees on the purchase? 

No, we provide free taxes and shipping.

 

How long will it take to receive my parcel after placing the order?

—It depends, please refer to the table below:

 

E-bike (in stock)

E-bike (pre-sale)

Accessory

Shipping warehouse location

California

California

California

Carrier

FedEx

FedEx

USPS

Shipping time

Within 2 business days

Within 2 business days from sell date

Within 2~7 business days

Transportation time

3~5 business days

3~5 business days

5~8 business days

 

Will I receive a tracking number?

Sure, we will email you the tracking info as soon as your order has been shipped.

 

Where can I take a test ride?

Sorry that we do not provide offline test-ride service at the time.

 

Can I pick up the package from your warehouse?

Yes, you can. We do provide self-pickup service, please reach the SOHAMO support team at: support@sohamo.com

 

 

Why my order does not show up in my account under orders? How to track my package? 

Please note that it will not show up if you place the orders with temporary visitor status, or register after ordering. Rest assured that it will not affect your order and you will be updated via email.

 

Do you offer shipping options for international destinations like Europe, Canada?

At this time, we can only ship to mailing addresses in the continental United States. Since the shipping regulations vary from country to country, you can consult with your local forwarding agent and arrange a transshipment on your end.

 

Can the e-bike be carried on an airplane?

This may vary from one airline to another.

It is recommended that you first check the regulations of the airline on

checking in bicycles, such as the size and weight limits of the packaging box.

 

Any questions or need assistance? Please reach the SOHAMO support team at: support@sohamo.com

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