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Troubleshooting

Home help center Troubleshooting
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How to solve the problem of the ebike throttle not working?

CC December 13, 23 0

There are two situations where the throttle does not work: The throttle does not work, but pedal assistance can be used normally. Solution: 1) First check if the wires connecting the throttle to the controller is worn or loose (you can reinsert the wires and...

How to solve the problem of the throttle not working but also no display error code?

CC December 13, 23 0

There are two situations where the throttle does not work: The throttle does not work, but pedal assistance can be used normally. Solution: 1) First check if the wires connecting the throttle to the controller is worn or loose (you can reinsert the wires and...

How to solve the problem of the Pedal assist function not working?

CC December 13, 23 0

There are two situations where the pedal assist function does not work: The pedal assist function does not work, but the throttle can work normally. Solution: Firstly, check all wires for wear and looseness (you can reinsert the wires and rebootto ensure that there are...

How to solve the problem of the Pedal assist function not working but also no display error code?

CC December 13, 23 0

There are two situations where the pedal assist function does not work: The pedal assist function does not work, but the throttle can work normally. Solution: Firstly, check all wires for wear and looseness (you can reinsert the wires and restart the display to ensure...

How to solve the problem of tail lights not working?

CC December 13, 23 0

There are usually two situations where the tail lights do not light up when braking: Poor contact of the brake wire Position the brake cutoff connector, find the screws that fix it on the back of the brake lever, and loosen it with Allen key....

How to solve the problem of Ebike not charging or unable to start?

CC December 13, 23 0

Possible reasons and corresponding solutions: The startup process is incorrect, resulting in the inability to start normally. You can check if your steps are consistent with the User’s manual and installation videos. Attention: Then turn the battery key from 'Lock' -'off '-'ON' first position, and...

How to solve the problem of Ebike not charging or unable to start?

CC December 13, 23 0

Possible reasons and corresponding solutions: The startup process is incorrect, resulting in the inability to start normally. You can check if your steps are consistent with the User’s manual and installation videos. Attention: Then turn the battery key from 'Lock' -'off '-'ON' first position, and...

How to solve the problem of chain falling?

CC December 13, 23 0

Chain fall off adjustment: https://youtu.be/DiRVscGWXNA Note: After each cleaning, wiping, or solvent cleaning of the chain, it is important to add lubricating oil and ensure that the chain is dry before adding lubricating oil. For further assistance, please be sure about the cases listed above and...

How to solve the problem of abnormal brake noise?

CC December 13, 23 0

There are usually two situations when the brake makes abnormal noise: The rotor bends and rubs against the caliper or wheel hub. Solution: You need to replace the rotor with a new one. Rotor friction brake caliper Troubleshooting method: Firstly, check if the brake pads...
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